FAQs
What types of products do you offer?
Al-Saadouni specializes in luxury loungewear, providing a curated selection of stylish and comfortable pieces designed for everyday wear. Our offerings include items such as the Unisex Chill Zipper Hoodie, which combines sophistication with unparalleled comfort.
How can I ensure the right fit when ordering?
To ensure the best fit, we recommend consulting our size guide available on the product pages. This guide provides detailed measurements to help you select the appropriate size based on your body dimensions.
What is your return policy?
We have a 30-day return policy, allowing customers to return items in their original condition, unworn and with tags attached. To initiate a return, please contact us at info@alsaadouni.com for further instructions.
How long does shipping take?
Orders typically ship within 3 to 7 business days after processing. Once shipped, the average delivery time is between 2 to 5 business days, although external factors may cause delays.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us immediately with your order number and a photograph of the damaged product. We will evaluate the situation and arrange for a replacement at no additional cost.
Can I cancel my order after it has been placed?
Yes, you can cancel your order within 24 hours of placing it without any penalty. If the order has already shipped, please contact us to discuss the return process.
Do you offer exchanges?
We do not offer direct exchanges. The most efficient way to obtain a different item is to return the original product and place a new order for the desired item once the return is accepted.
What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and other secure payment options. Please check the payment section at checkout for a complete list of accepted methods.
How can I contact customer service for further inquiries?
If you have any additional questions or require assistance, please reach out to us via email at info@alsaadouni.com. We strive to respond to all inquiries within 24 hours.